It`s happened to all of us: you buy something in a store and realize you don`t want it. Clothes that are not your size, a device that does not serve you, a piece of furniture that does not fit you. And this also applies to services, such as weddings that had to be canceled due to Covid-19, flights, contracts of any kind. What can you do to claim the business and get your money back? However, this unwritten rule, which clearly benefits consumers, does not benefit the person running the business, because not only do they lose a sale, but also often have to struggle to return the products to their suppliers, and if he does not get them, he loses money. Therefore, many freelancers in the industry choose to allow returns, but make it clear that the amount paid will not be refunded. Instead, they provide a voucher that can be used to redeem the corresponding amount at the same facility. But is it possible? Does the customer have the right to request the money in the same payment method used for the purchase? I`ll leave you the required reading to resolve your case: www.consumoteca.com/familia-y-consumo/garantia/la-garantia-legal-en-el-comercio-que-es-a-que-obliga/ www.consumoteca.com/familia-y-consumo/sistemas-de-resolucion-de-conflictos/el-arbitraje-de-consumo-en-detalle/ If all these strategies fail, consider taking legal action. You may sue the other party for damages or other remedies, including attorneys` fees. A lawyer can advise you on how to proceed. Before you put the cry in the sky, you should know that the ticket is essential for a return. It shows the conditions under which the installation allows changes.

Can I return an opened product? Will they give me my money or a voucher? Anything that is usually written, and when it comes to the claim, it can be useful. How is the market!!! Tomorrow I will go to Konsum to obtain legal information on the return of money, not in the form of a voucher, but in cash or by returning to the debit card with which the payment was made, a purchase made at FES MES SUBMINISTRES S.L. in Blanes. 11 October. I buy two Estoras worth 196.98 euros. I make a mistake in the measurements and buy an item that I can`t fix. 13 October. I go to the facility, I return the Estoras, as the staff told me.

“If they are not well, he gives them back” I look in the institution for the measures I need, and there are none. That will not happen either. I go to the cashier with the debit card for the amount to be paid to me. And they tell me that they don`t return the money, that they make a voucher with three months of expiration so that I can buy what I think is good. I tell them that I do not accept that, if so, gives me a complaint form and that the consumer, decides. I ask you for it as proof of ticket purchase, and now begins the most absurd story that can happen to a consumer. The employee, who does not own the facility, makes a copy of the voucher and writes the word “ABONAT” (subscriber) in capital letters in her own handwriting; He wants me to sign the ticket because he is satisfied. (crazy) At the same time, he hands me a photocopied paper attached to a ticket receipt in which he declares that it is a “VAL DESCOMPTE” (discount voucher). (I suddenly became a special customer for this company, I even have discount coupons) I try to explain it as best I can, even though I`m nervous about the situation.

That what I did is a return of goods, according to what the purchase ticket indicates: (Translated) PRICE VAT INCLUDED. RETURN OF MERCHANDISE AUTHORIZED FOR 15 DAYS. It`s written on the ticket, with the information they gave me verbally, if it doesn`t go well, bring it and we`ll pay for it. That`s what made me decide to buy, aside from the fact that it`s not the first time we`ve shopped at this establishment. (Maybe, if the last) In the official complaint form, I had to explain in detail that I would at least ask you to indicate that this is not a rebate, but a refund payment. And, of course, they rigorously inform about the conditions of sale. Do not rely on a small sign that now when I was informed where they indicate that returns are paid by vouchers. By the way, when I told them I hadn`t seen the poster and they hadn`t shown it to me before. The answer is the best thing an employee can tell you: “I didn`t show him because you didn`t ask me about him” Here is this comment on what trade is like in Spain. Besides, I don`t have the Estoras or my 196.98 euros. FES MONTH, if you have the Estoras, and in addition you also have my 196.98 euros.

“The customer can only request a refund if it is a product that is not in good condition. In this case, it is considered that the product does not comply with the contract and the merchant is legally obliged to return the money, “explains the OCU.